Frequently Asked Questions
Fitting & Sizing
Will STAINZ fit over my glasses?
STAINZ fit-over sunglasses are designed to fit over most prescription frames up to 135mm wide and with a maximum lens height of 40mm. If your glasses are within these measurements, they'll fit. Oversized or extra-thick frames may not be compatible.
How do I measure my glasses?
Use a ruler or tape measure across the front of your frames from the outermost edge on one side to the outermost edge on the other. If the width is 135mm or less and your lens height is 40mm or less, you're good to go.
Can I wear STAINZ without prescription glasses?
Absolutely! STAINZ work perfectly as a standalone pair of premium polarised sunglasses — no prescription glasses needed.
Product
Are the lenses really polarised?
Yes. All STAINZ lenses are polarised with UV400 protection, blocking 100% of UVA and UVB rays and cutting glare on the water, road, and in the harsh NZ sun.
What's included in the box?
Every pair comes beautifully packaged in a gift box, along with a hard case, a soft pouch, and a cleaning cloth — perfect straight out of the box, whether it's for you or someone special.
How durable are they?
STAINZ are built to be lightweight and durable for everyday wear. The frames are designed to handle the outdoors without weighing you down.
Shipping
Where do you ship from?
We ship from Auckland, New Zealand.
How long does delivery take?
Delivery times vary by destination. New Zealand orders typically arrive within 2–5 business days. Australian orders typically arrive within 5–10 business days. International orders may take longer depending on destination.
Do you ship internationally?
Yes! We ship to New Zealand, Australia, Canada, Singapore, the United Kingdom, the United States, and Thailand.
Returns & Refunds
What is your return policy?
We want you to love your STAINZ. If you're not happy with your purchase, please check our Returns Policy for full details on how to return or exchange your order.
What if my order arrives damaged?
If your order arrives damaged or faulty, please contact us at stainzeyewear@gmail.com with a photo and your order number and we'll sort it out for you straight away.
Still have questions?
We're here to help. Reach out via our Contact page and we'll get back to you as soon as possible.
